Refund Policy

Effective Date: May 17, 2026 | Last Updated: May 17, 2026

1. Introduction

At Starbird Chicken, we are committed to delivering high-quality food and an exceptional customer experience with every order. We understand that issues can occasionally arise, and we want to ensure that every customer feels heard, respected, and fairly treated when problems occur.

This Refund Policy outlines the conditions under which refunds, partial refunds, exchanges, and cancellations are granted. It applies to all orders placed directly through our website at starbirdchicken-eat.top, by phone, or through any other official ordering channel operated by Starbird Chicken.

This policy is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and any relevant state-specific regulations. We encourage you to contact us promptly if you experience any issue with your order so we can resolve it as quickly as possible.

2. Eligibility Conditions for Refunds

Refunds may be issued under the following circumstances. You may be eligible for a refund if:

• Your order was incorrect due to an error on our part (wrong items delivered or prepared).
• Your food was found to be of unacceptable quality, including items that are undercooked, spoiled, or otherwise unsafe for consumption.
• Your order was never delivered or received within a reasonable time period after the expected delivery window.
• You were charged more than the advertised or quoted price for your order.
• A duplicate charge was applied to your payment method for the same order.
• Your order was cancelled by Starbird Chicken due to unavailability of items or operational issues on our end.

To be eligible for a refund, you must meet the following general requirements:

• The refund request must be submitted within the applicable timeframe described in Section 3 of this policy.
• You must provide sufficient evidence or a clear description of the issue (e.g., photos of incorrect or unsatisfactory items).
• The order must have been placed directly through Starbird Chicken's official website or ordering channels. Orders placed through third-party delivery platforms are subject to the refund policies of those respective platforms.

3. Timeframes for Refund Requests

Time is an important factor in evaluating refund requests, especially for perishable food items. Please adhere to the following timeframes:

Refund requests submitted outside of the applicable timeframe may not be honored. We strongly recommend that you inspect your order upon receipt and contact us immediately if you notice any discrepancies.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds. Please review the following non-refundable categories carefully:

• Consumed Orders: Orders or items that have been fully or mostly consumed are not eligible for a refund unless a documented health or safety concern is reported.
• Change of Mind: Refunds are not issued if you simply change your mind after an order has been prepared or dispatched.
• Customized Orders: Items that were specifically customized according to your request (e.g., specific ingredient modifications) are generally non-refundable unless there is an error on our part.
• Promotional or Discounted Items: Items purchased as part of a limited-time promotion or at a discounted rate may have different refund eligibility. Please review the specific terms of any promotion at the time of purchase.
• Third-Party Platform Orders: Orders placed through third-party delivery services such as DoorDash, Uber Eats, or Grubhub are subject to those platforms' individual refund and dispute policies. Starbird Chicken is not responsible for processing refunds on behalf of third-party platforms.
• Delivery Fees: Delivery fees are generally non-refundable unless the non-delivery was caused by an error on our part.

5. How to Request a Refund (Step-by-Step)

To initiate a refund request, please follow the steps outlined below:

1. Step 1 – Gather Your Information: Before reaching out to us, please have the following information ready:
   • Your full name and contact information
   • Your order number or confirmation number
   • The date and time of your order
   • A clear description of the issue
   • Supporting photos or documentation (if applicable)
2. Step 2 – Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: starbirdchicken-eat.top
3. Step 3 – Submit Your Request: Provide all the details mentioned in Step 1 clearly and concisely. The more information you provide, the faster we can process your request.
4. Step 4 – Receive Acknowledgment: Our team will send you an acknowledgment of your refund request within 1–2 business days.
5. Step 5 – Review and Decision: Our customer service team will review your request and may follow up to ask for additional information. A decision will be communicated to you within 3–5 business days of submission.
6. Step 6 – Refund Issuance: If your refund request is approved, the refund will be processed according to the timelines described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time will depend on your original payment method. Please allow the following timeframes:

Please note that while we process refunds promptly on our end, the actual posting of the refund to your account may depend on your bank or financial institution. We are not responsible for any delays caused by third-party financial institutions.

7. Partial Refunds

In certain situations, a partial refund may be offered rather than a full refund. Partial refunds may apply under the following conditions:

• Only a portion of the order was incorrect, missing, or unsatisfactory, while the remainder of the order was delivered correctly and in acceptable condition.
• The issue reported involves a minor quality concern that does not affect the safety or overall value of the order substantially.
• A promotional discount or coupon was applied to the original order, and the refund amount will reflect the proportional discounted value of the affected items.
• The order was partially consumed prior to the complaint being raised, and only the unconsumed or affected portion is subject to a refund.

The amount of any partial refund will be determined at the sole discretion of Starbird Chicken, based on the specific circumstances of the complaint. We will communicate the partial refund amount clearly before processing.

8. Exchange Policy

Due to the perishable nature of food products, we generally do not offer direct exchanges for food items once an order has been prepared. However, we understand that errors happen, and we are committed to making things right.

In cases where an incorrect item was provided, Starbird Chicken may, at its discretion, offer any of the following resolutions:

• Replacement of the incorrect item with the correct item (subject to availability and reasonable logistics).
• Store credit equivalent to the value of the incorrect or unsatisfactory item, applicable toward a future order.
• A monetary refund as described in this policy.

To request an exchange or replacement, please contact us using the contact details in Section 11 and provide your order information and a description of the issue. Exchange requests must be made within the same timeframes stated in Section 3.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Customer-Initiated Cancellations

• Before Order Preparation Begins: If you wish to cancel your order before it has entered the preparation stage, please contact us immediately at [email protected]. If the cancellation is confirmed before preparation begins, you will receive a full refund.
• After Order Preparation Has Begun: Once an order has entered the preparation stage, cancellations may not be possible. In such cases, a partial refund or store credit may be offered at our discretion.
• After Order Dispatch: Orders that have already been dispatched for delivery cannot be cancelled. You may still file a quality or accuracy complaint upon receipt.

9.2 Starbird Chicken-Initiated Cancellations

On rare occasions, we may need to cancel your order due to unforeseen circumstances, including but not limited to:

• Unavailability of ordered items
• Technical issues with the ordering system
• Operational issues at the kitchen or restaurant location
• Force majeure events (natural disasters, public health emergencies, etc.)

In such cases, you will be notified as soon as possible, and a full refund will be issued to your original payment method within 5–7 business days.

10. Dispute Resolution Process

If you are unsatisfied with the outcome of your refund request, or if you believe your complaint has not been adequately addressed, you have the right to escalate the matter through the following process:

10.1 Internal Escalation

In the first instance, please escalate your concern in writing to our customer service team by emailing [email protected] with the subject line "Escalated Refund Dispute – [Your Order Number]". Please include all relevant details and any prior correspondence. Our management team will review and respond within 5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to file a chargeback with your credit card issuer or bank if you believe you were wrongfully charged or if a dispute cannot be resolved directly with Starbird Chicken. We encourage you to attempt resolution with us first, as chargebacks can result in additional processing complications.

10.3 Consumer Protection Agencies

If you feel your consumer rights have been violated, you may file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General's Office or Department of Consumer Affairs

10.4 Informal Dispute Resolution

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation. Disputes that cannot be resolved informally may be subject to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), as applicable.

11. Contact Information for Refund Requests

For all refund requests, cancellations, exchanges, or related inquiries, please contact the Starbird Chicken customer support team using the information below:

12. Policy Updates

Starbird Chicken reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at starbirdchicken-eat.top with an updated effective date. Continued use of our services after such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of our current refund practices.