Privacy Policy

This Privacy Policy explains how Starbird Chicken ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at starbirdchicken-eat.top, place orders, interact with our digital platforms, or otherwise engage with our food services. Please read this policy carefully before using our services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

We are committed to complying with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and all other relevant data protection regulations applicable to our operations.

1. Who We Are

Starbird Chicken is a food service company operating through our digital platform at starbirdchicken-eat.top. We provide online food ordering, delivery coordination, and related customer service functions. We act as the data controller for all personal information collected through our website and associated services.

2. Information We Collect

We collect various types of personal information depending on how you interact with our website and services. The categories of information we collect are outlined below.

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Username and password (stored in encrypted form)
• Profile photo (if voluntarily uploaded)
• Date of birth (for age verification purposes)
• Payment information (processed securely through third-party payment processors)

2.2 Order and Transaction Data

As a food service provider, we collect data related to your orders and transactions, including:

• Order history, items purchased, and order frequency
• Delivery preferences and special instructions
• Payment method type (e.g., credit card, debit card, digital wallet — note: full card numbers are never stored by us)
• Transaction amounts and timestamps
• Discount or promotional codes used
• Dietary preferences or restrictions voluntarily provided

2.3 Usage and Behavioral Data

When you browse our website, we automatically collect certain usage data, including:

• Pages visited and the sequence of navigation
• Time spent on each page
• Links clicked and features used
• Search queries entered on our platform
• Items viewed or added to a cart (whether or not purchased)
• Referral source (how you arrived at our website)

2.4 Device and Technical Information

Our servers and analytics tools automatically gather technical information when you access our website:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution
• Time zone and language settings
• Internet service provider (ISP)
• Unique device identifiers
• Mobile network information

2.5 Location Data

To provide accurate delivery services and display relevant restaurant locations, we may collect:

• Approximate location derived from your IP address
• Precise GPS location if you grant permission through your mobile device
• Delivery address manually entered by you

2.6 Communications Data

When you contact us via email, phone, or web forms, we retain records of that communication, including:

• The content of your messages or inquiries
• Date and time of communication
• Our responses to your inquiries
• Any attachments or documents you share with us

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect information about your browsing behavior. For detailed information about the specific cookies we use, please refer to Section 8 of this policy.

2.8 User-Generated Content

If you submit reviews, ratings, feedback, or other content on our platform, we collect and store that content along with your associated account information.

3. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are grounded in legitimate business interests, contractual necessity, legal obligations, or your explicit consent.

3.1 Service Delivery and Order Fulfillment

• Processing and fulfilling your food orders
• Communicating order status, confirmations, and delivery updates
• Coordinating with delivery partners and kitchen staff
• Managing your account and preferences
• Responding to customer service requests and complaints
• Processing refunds, cancellations, and returns

3.2 Analytics and Service Improvement

• Analyzing usage trends to improve our website performance and user experience
• Understanding customer behavior and preferences to optimize our menu offerings
• Conducting internal research and development
• Diagnosing technical issues and debugging our platform
• Monitoring and measuring the effectiveness of our features

3.3 Marketing and Promotional Communications

• Sending promotional emails, special offers, and discount notifications (with your consent or as permitted by law)
• Personalizing marketing content based on your order history and preferences
• Retargeting advertising through third-party platforms
• Running loyalty programs and referral campaigns
• Notifying you of new menu items, seasonal specials, or service updates

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

3.4 Security and Fraud Prevention

• Detecting, investigating, and preventing fraudulent transactions and unauthorized access
• Verifying user identity and preventing account takeovers
• Monitoring for suspicious activity on our platform
• Enforcing our Terms of Service and other policies

3.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Establishing, exercising, or defending legal claims
• Maintaining records required by applicable food safety and business regulations

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted partners and service providers as described below.

4.1 Service Providers and Business Partners

We engage third-party companies to help us deliver our services. These service providers are contractually obligated to protect your data and may only use it for the purposes we specify:

• Payment Processors: We use third-party payment gateways (such as Stripe or similar PCI-DSS compliant processors) to securely handle payment transactions.
• Delivery Partners: We share necessary order and address information with delivery service providers to fulfill your orders.
• Cloud Hosting Providers: Our website and data are hosted on secure cloud infrastructure provided by third-party vendors.
• Email and Communication Platforms: We use email service providers to send transactional and marketing communications.
• Analytics Providers: We use tools such as Google Analytics to analyze website traffic and user behavior. These providers may collect data through cookies.
• Customer Support Tools: We may use third-party platforms to manage customer inquiries and support tickets.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Starbird Chicken, our customers, or the public
• Prevent or investigate possible wrongdoing in connection with our services

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, bankruptcy, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website if such a transfer occurs and if your data will be subject to a materially different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes without restriction.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols.
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text.
• Access Controls: We restrict access to personal information to authorized personnel who require it to perform their job functions.
• Firewalls and Intrusion Detection: We maintain firewalls and monitoring systems to detect and prevent unauthorized access.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems.

5.2 Administrative and Organizational Measures

• Employee training on data protection and privacy best practices
• Data minimization — we only collect information that is necessary for our stated purposes
• Vendor due diligence to ensure third-party processors maintain adequate security standards
• Incident response procedures to address any potential data breaches promptly

5.3 Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law. Notification will be provided without undue delay and, where feasible, within the timeframes required by applicable state and federal regulations.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

6.2 General Privacy Rights (All Users)

Regardless of your location, we provide all users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us using the contact information below:

• Email: [email protected]
• Website: starbirdchicken-eat.top

We will respond to your verifiable request within 45 days of receipt. If we require additional time, we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to ensure the security of your information.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization or power of attorney, and we may still require identity verification from the consumer directly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents its recovery or reconstruction. In some cases, we may retain certain data longer if required for ongoing legal proceedings, regulatory investigations, or to resolve disputes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic patterns, and deliver personalized content and advertisements.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These include session management, authentication, and security cookies. These cannot be disabled without significantly impacting website functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited. We use this information to improve our website.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your location, language, or saved cart items) to provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They also help measure the effectiveness of our marketing campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising by visiting:

• Network Advertising Initiative (NAI): optout.networkadvertising.org
• Digital Advertising Alliance (DAA): optout.aboutads.info

For Google Analytics specifically, you can opt out by installing the Google Analytics Opt-Out Browser Add-on.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and our general commitment to protecting minors, we do not knowingly solicit, collect, or retain personal information from children under 18 years of age without verifiable parental consent. Our website and services are directed at adults.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records. If you believe that a child under 18 has provided us with personal information, please contact us promptly at [email protected] so that we can investigate and address the matter.

Parents or guardians who wish to review, delete, or prevent the further collection or use of their child's information may submit a request through the contact information provided in this policy.

10. International Data Transfers

Starbird Chicken is based in the United States and primarily processes personal data within the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

In cases where we transfer personal data internationally — for example, when using cloud service providers with servers located in different countries — we take reasonable steps to ensure that such transfers comply with applicable laws and that adequate safeguards are in place to protect your information, including:

• Entering into data processing agreements with service providers that include appropriate data protection clauses
• Ensuring that recipients of data maintain security standards equivalent to our own
• Relying on applicable legal bases for cross-border data transfers as permitted under U.S. and international law

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, apps, or services that are not operated by Starbird Chicken. We have no control over the content or privacy practices of these third-party sites and are not responsible for their privacy policies or practices. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy does not apply to information collected through third-party websites or services that may be linked from our website.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. There is currently no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT browser signals. However, you may manage your cookie and tracking preferences as described in Section 8 of this policy.

13. Automated Decision-Making and Profiling

We may use automated processes to analyze your personal data to provide personalized recommendations, detect fraudulent activity, or optimize our services. This may include analyzing your order history to suggest relevant menu items or flagging unusual account activity for security purposes.

We do not make decisions that produce legal effects or significantly affect you based solely on automated processing without human review. If you have concerns about automated processing, you may contact us using the details provided below.

14. FTC Act Compliance and Consumer Protection

In accordance with the Federal Trade Commission Act (FTC Act), we are committed to maintaining fair, honest, and transparent practices with respect to the collection, use, and protection of consumer data. We do not engage in unfair or deceptive acts or practices in connection with personal information, and we maintain appropriate safeguards for consumer data consistent with FTC guidelines for commercial food service businesses.

We hold ourselves to the following consumer protection standards:

• We do not make misleading representations about how we use your data
• We honor our commitments regarding data security and privacy practices
• We provide clear and conspicuous notice of our data practices
• We give consumers meaningful choices about how their data is used for marketing

15. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this policy or applicable law, we encourage you to first contact us directly so that we have the opportunity to address your concerns.

15.1 Contact Us First

Please reach out to our privacy team at:

• Email: [email protected]
• Website: starbirdchicken-eat.top

We will acknowledge receipt of your complaint within 5 business days and aim to resolve the matter within 30 days.

15.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to lodge a complaint with the relevant regulatory authority. In the United States, applicable regulatory bodies include:

• Federal Trade Commission (FTC): You may file a complaint at ftc.gov/complaint or by calling 1-877-FTC-HELP.
• California Attorney General (for California residents): You may file a complaint regarding CCPA/CPRA violations at oag.ca.gov.
• State Attorney General offices: Residents of other states may contact their respective state attorney general's office regarding privacy law violations.

California residents who wish to submit a verified consumer request or complaint specifically related to CCPA rights may also contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a new effective date prominently displayed at the top of the page
• Sending an email notification to the email address associated with your account (if applicable)
• Displaying a notice on our website homepage or at the point of login

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of our services and may request deletion of your account and data.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the following information:

We are committed to working with you to resolve any concerns regarding your privacy. Our privacy team is available to respond to inquiries during normal business hours, Monday through Friday. We will make every reasonable effort to respond to your request in a timely and thorough manner.